Sunday, July 14, 2019

We couldn't load your user information from the selected Dynamics 365 organization. Please try again. Dynamics 365 Marketing Application Installation

I got "We couldn't load your user information from the selected Dynamics 365 organization. Please try again." message while setting up Dynamics 365 Marketing Application online.
what this says is you are not Dynamics 365 user.
so you must assign a Dynamics 365 CE license and add this to that Dynamics 365 instance and then you should be able to proceed.

this is a known Issue (Prerequisite) as per MS article.... (https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/purchase-setup )



Hope this will help


Regards,
yes.sudhanshu

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