The Microsoft CRM Email Router service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

Hi,

I got all my emails pending send in crm.
then while trouble shooting, I found the Email Router Service Agent is not running.
when I started running this. it throws me the below error message...
"The Microsoft CRM Email Router service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

if you see the event log it will be something similar to below
"The E-mail Router service could not run the service main background thread.
The E-mail Router service cannot continue and will now shut down.
System.Configuration.ConfigurationErrorsException: The E-mail router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml. The file may be missing or may not be accessible. The E-mail Router service cannot continue and will now shut down. ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Microsoft.Crm.Tools.Email.Providers.ConfigFileReader..ctor(String filePath, ServiceLogger serviceLogger)
at Microsoft.Crm.Tools.Email.Providers.SystemState.Initialize(ServiceLogger serviceLogger)
at Microsoft.Crm.Tools.Email.Providers.SystemState..ctor(ServiceLogger serviceLogger)
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.InitializeSystemConfiguration()
--- End of inner exception stack trace ---
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.InitializeSystemConfiguration()
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteService()
"
Resolution
----------------
the file Microsoft.Crm.Tools.EmailAgent.SystemState.xml might have corrupted.....

1.       Take a back-up of “Microsoft.Crm.Tools.EmailAgent.SystemState.xml” file from C:\Program Files\Microsoft CRM Email\Service location in the server Email Router is installed.

2.       Delete the file
3.       Then restart the service, see how

Regards,
Yes.Sudhanshu